Knowledge Base
Why Digital Commerce Enables Better Customer Experience
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target customers, offerings, competitors and communities are all in one place…
How to Balance Digital & Human For An Awesome Customer Experience
The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there are some areas that humans are better than machines. But…
Why Saying ‘No’ Helps Build Great Customer Experiences
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’ however remains the same – to express assertion, gain respect…
5 E-commerce Trends That Will Define CX in 2021
The retail boom was as unprecedented as the global pandemic that hit our planet in the past year. Consumers rapidly adapted to the online shopping mode which began with essential…
5 Ways to Improve Customer Service with Process Mapping
Process Mapping is not new but as time goes by, the various process mapping software or tools keep improving to make businesses increasingly efficient. In the Customer Service sector, documents…
Why Customer Service Should Be About Conversations Not Tickets!
A fruitful conversation and a customer support ticket lie at the two ends of the customer experience management spectrum. Occasionally a raised ticket may be followed by a healthy conversation…
How CX Is Driving Businesses These Days
Customer Experience or CX is the driving force that holds the potential for businesses to leave their competitors behind. The quality of your CX affects your brand, product or service…
6 Live Chat Tools To Support Your Customers in 2020
Live chat is a simple idea that has grown to play a vital role in today’s customer support sector. Live Chat Tools enable friendly and conversational pop ups on websites,…
Why Passion Is Important For Startups to Succeed
Passion is an often misunderstood word. Due to its loose, somewhat vague labels, passion has been viewed to be the reason for much downfall and disappointment. This can only be…
Startup
How A Reliable Payment Gateway Can Win More Customers
If there was ever a positive time for online buying, then this is it! A smooth online customer buying experience is the key to a successful brand and company. A…