We have Quality Staff
– We ensure that all clients using this centre have quality trained agent teams working on their campaigns at all times.
Our call centres are fully flexible to your needs
– We have the capacity to adapt by scaling up our Call Centres to any level of campaign, both inbound and outbound.
Great range of Services
– Services include inbound call handling, outbound telesales and telemarketing, intelligent IVR and fulfilment services in conjunction with media response handling.
Knowledge, attitude and experience
We deliver high quality contact center services adding value to every project. Our team is trained to converse with right attitude with your customers, having the right technical skills and experience to provide a great experience for your customers.
Adaptable, flexible, “can-do” partner who will add value to every project
Impact will deliver world-class phone answering service ensuring every agent has the right behaviour, knowledge and level of technical skill. Dynamic service provided by a ‘small’ contact centre (150 seats +) with big contact centre knowledge, investment and capability constant consultation given by whole team – we are there to help and support
We constantly improve our processes and systems to provide great experience for your customers.Whatever your outsourcing callcenter requirements, be it Inbound Virtual assistant services like Phone Support, Email Support or Chat Support or Outbound Telecalling services, we are always there to help you.