Job Id: Q36
Associate QA (Voice)
Syrow is looking for a skilled junior level associate QA with an experience of 1 to 3 years to monitor the calls and call related data entries made by the advisors. You are also required to take up training for new hires as well as refresher training. Need to drive to team to deliver the best quality to the customers.
Key Responsibilities:
- Monitor calls and ensure that there are no deviations in process
- Coaching the advisors to improve their performance and quality of work
- Calibration of calls with the internal teams
- Handle process training when required
- Analysis of errors and share reports
- Share timely feedback with advisors and reduce quality errors
- Maintain charts and pivot tables for analysing data
Qualification & Experience:
- 4 years overall experience. Minimum 1-year experience as a Quality analyst in BPO or similar jobs
- Excellent interpersonal skills, soft skill aptitude and service-oriented attitude towards all team mates
Skills Required:
- Experience in dealing with BPO / Call Centre / telecom / ITES / E-commerce
- Experience in new hire training would be an added advantage
- Yellow belt/Green belt Six Sigma certified is an added advantage
Job Id: C84
Customer Service Advisor / Tele Sales Advisor
Syrow is one of the worlds fast growing customer support companies and is currently looking for people with excellent verbal and written communication skills with a dedication and passion for customer service. If this sounds like you then reach us. Open for freshers. Candidates with experience in handling calls across various verticals like finance, technology, Insurance, banking, automobile, e-commerce, food tech, Telecom, US mortgage, Healthcare, Sales etc. can apply.
Preferred Skills:
- Candidate should be having excellent communication skills
- Good at customer handling skills
- Should have great interpersonal skills and ability to perform under pressure
- Provide superior customer support by handling customer queries over the phone
- Provide satisfactory resolution to meet stipulated SLA and AHT
- Experience in handling calls from Indian customers / international customers / tele sales / upselling
- Should be flexible for 24/7 rotational shifts (No night shift for female employees)
What’s On Offer:
- An opportunity to be a part of a fast growing CSaaS company with a reputed brand recognition in the SME community
- Opportunity to grow into bigger roles
- Mentorship from the best in the industry
- Lucrative compensation & healthcare facility
Desired Skills and Experience:
- Excellent Communication Skills in English and Hindi mandatory
- Experience in any of the following categories are preferred – telesales, sales, telemarketing, outbound sales, inside sales, presales etc.
- Well versed with computers & ability to navigate between screens quickly while speaking with customers
- Any Graduates or Undergraduates with 6 months to 2 years of experience
- Fast learners with a passion in Customer Service
- Fresher with good communication skills can apply
Job Id: N62
Network Admin
We are looking for a talented and adaptive Network Administrators who can help us to maintain and monitor Syrow systems and networks. Those who are interested to take-up challenges and interested to learn new technologies can apply. Experience of 6 months to 1 year, with Diploma / BE / B.Tech / B.Sc. / BCA / MCA.
Key Responsibilities:
- Monitor and troubleshoot any system or network related issues on a regular basis
- Maintain logs of IT related company assets
- Coordinate with service providers and vendors as and when needed
Skills Required:
- Experience of 6 months to 1 year in similar field
- Hands on experience in installation and troubleshooting of operating system and any other software used by the organisation
- The ability to multitask on several projects whilst working to tight timelines
- Team player that can thrive within a team, and also should be able work independently
Job Id: K24
Key Accounts Manager
Syrow is looking for a skilled Key Account Manager to oversee some of the premium clients of Syrow. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate should be confident in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
The goal is to contribute in sustaining and growing our business to achieve long-term success.
Developing trust relationships with all the clients assigned to support
- Acquiring a thorough understanding of key customer needs and requirements
- Expanding the relationships with existing customers by proposing solutions that meet their objectives
Responsibilities:
- Acquire a thorough understanding of key customer needs and requirements
- Ensure the client service levels are met by coordinating with the internal operational teams
- Have regular calls with the key accounts to review service level and quality
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Skills Required:
- Proven experience as key account manager
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
Job Id: S12
Customer Service Voice – International & Domestic Process
Excellent Communication Skills in English and Hindi.
Skills Required:
- Well versed with computers & ability to navigate between screens quickly while speaking with customers
- Any Graduates or Undergraduates with 6 months to 2 years of experience
- Fast learners with a passion in Customer Service
- Fresher with good communication skills can apply
Job Id: A72
Software Architect for SaaS Product Development
Syrow software development team is expanding, and we are looking for a Platform / Software Architect to join the team. This position would suit someone who is excited by new technology, has a strong software background and who has created large scale SaaS platforms. Syrow is building a new Omnichannel Communication Platform, to help Businesses to deliver the best Customer Experience. We want you to see the “big picture” and create architectural approaches for software design and implementation to guide the development team.
This fantastic opportunity would be suitable for either an experienced Software Architect or a Junior Software Architect or a Senior Software Developer looking to take the next steps into architecture as this will allow you to continually learn and develop an Enterprise system.
Responsibilities:
- Responsible for creating product architecture based on company requirement and future vision.
- Forming a product team and set direction for software development.
- Accountable for the designing Omnichannel Communication Platform and Integration with other platforms in the ecosystem.
- Should work with external Clients and Stakeholders to understand requirements.
- Driving continuous improvement and automation.
Experience:
- Experience of any SaaS Platform development used by a high volume of Subscribers/Customers.
- Experienced or Junior Software Architect / Senior Software Developer looking to take the steps into Software Architecture
- Ability to support business case justification, using business scenario modeling and perform benefits analysis.
- Strong background and experience of implementing solutions on cloud (AWS, Azure, GCP, etc) or on premise.
- Communicate the product and data architecture with teams, and ensure the adherence of enterprise methodologies and standards.
- Understanding the routing principles, infrastructure, cloud hosting and databases.
- Awareness and understanding of data security and privacy.
- Strong interpersonal and communication skills.
Opportunities:
- Fast growth and more visibility
- Competitive Learning Environment
- Employee friendly Organisation Policies
- Opportunity to work with an rapidly growing organisation
Job Id: F62
Full Stack Senior Developer
We at Syrow building a world class Omnichanel CSaaS platform. We’re seeking a full stack engineer who is ready to work with new technologies and architectures, and willing to take complete, end-to-end ownership of the project across the entire stack. Syrow’s ideal candidate should have experience in building SaaS product across the stack and a firm understanding of web frameworks, APIs, databases, and multiple back end languages. You’ll be joining the team and be working at the forefront of new technology, solving the challenges that creates impact on organisation as well as on world, and ultimately deliver amazing global user experience.
Role Objectives:
- Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
- Develop new features and also develop infrastructure in support of rapidly emerging business and project requirements
- Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities
- Ensure application performance, uptime and scale, maintaining high standards of code quality and thoughtful application design
- Participate in all aspects of agile software development including design, implementation, and deployment
- Architect and provide guidance on building end-to-end systems optimized for speed and scale
- Develop, prepare and maintain system documentation, including program descriptions, operational procedures etc.
- Participate in quality assurance, peer reviews and code reviews
- Communicate technical issues and risks clearly, to ensure necessary actions are taken in a timely manner
- Collaborate across time zones via Slack, GitHub comments, documents, and frequent video conferences
Required Skills:
- Programming Languages: Typescript, Python, PHP, Javascript, HTML, CSS
- Front-End Frameworks: Angular, React, Svelte, Vue, JQuery
- Front-End State Management: Angular NGRX, React Redux, React Recoil
- Back-End: NodeJS, Django, Codeigniter, NuxtJS
- Database: MySQL, SQL Server, MongoDB, Firebase, Cassandra
- CSS Styling: Tailwind CSS, Bulma, Bootstrap
- Server and Storage: Docker, nginx, Amazon EC2, AWS S3, Google Cloud, Oracle, Azure
- Build Processes: npm, Webpack, Composer
- Data Analytic: Tableau, Microsoft Power BI
- Mobile Development: Android Studio, React Native, iOS Swift
- Others: Micro Services Architecture, Github, Responsive Design, Restful API, Speed Optimization
Qualifications:
- Bachelor’s degree or more in computer science, information technology or engineering
- 3+ years of experience in building large-scale SaaS applications
- Experience building web applications
- Experience designing and integrating RESTful APIs
- Excellent debugging and optimization skills
- Unit/Integration testing experience
- Must have a learning attitude and improvement mindset
- Interest in learning new tools, languages, workflows, and philosophies to grow
- Meticulous attention to detail and strong focus on clear and practical documentation
- Good communication skills, resource management skills, problem-solving and analytical skills
Apply Now!