Job Id: M42  

Manager Customer Care – International & Domestic

Customer Care Manager is in-charge of running complete operations of Syrow‘s Call Center, which includes planning, organising, and managing all operational activities for a mid-sized inbound/outbound Customer Care Center with multiple Client Accounts and Teams. The call center is 24x7 operational. 

Main Qualities & Responsibilities

  1. Should drive improvements in overall service levels, transactional efficiencies, staff and cost management
  2. Should track and measure individual productivity, and CSAT
  3. Should implement new processes, procedures and technologies as needed

Job Description

  • Lead, manage, motivate, and direct call center Staff to meet customer service performance goals
  • Must be able to foster a positive and productive work environment with the ability to build teams
  • Managing best Client relationship by setting up daily and weekly online meetings, personal meeting if needed, and doing timely follow-ups to achieve their expectations
  • Work with subject matter experts to determine best practises and identification of training, correction of existing process documents and training documentation to ensure accuracy in Customer Care
  • Maintain and monitor performance, productivity, attendance and punctuality records, reviews and appraisals for staff
  • Responsible for the supervision, coaching, monitoring, training, and reviewing, disciplining of Staff
  • Prepare daily and weekly reports, and review with Clients
  • Provides input to Directors and Senior management on potential problem areas from the reviewing of reports
  • Continuously evaluate work-flow and identify opportunities for improvement
  • Monitor adherence to quality monitoring goals
  • Ensure adherence to company policies
  • Ensure that all inbound and outbound call center incentives are developed and executed as planned
  • Possess excellent knowledge of manpower planning, recruitment and scheduling in a customer service environment
  • Ability to work in a dynamic fast paced atmosphere
  • Experience with scheduling software & Workforce Management Systems preferred
  • Ability to create, modify and track KRAs & KPIs
  • Proven ability to develop and produce reports from existing systems, analyse them and make informed recommendations
  • Demonstrated ability to interact with peers, senior management and other departments in a professional manner
  • Strong organisational, leadership and interpersonal management skills
  • Possess budgeting and financial planning skills

Qualification

  • A Bachelor’s degree is required
  • A Project Management certification is desirable
  • A Call Center certification is added advantage
  • Thorough knowledge of inbound call center operations
  • 3+ years minimum inbound call center management experience preferred
  • Demonstrated communication skills both written and verbal
  • Strong communication, organisational, analytical, documentation, troubleshooting and problem solving skills
  • PC skills including word processing, spreadsheets, presentation graphics and etc
  • Highly proficient in Excel, Word, PowerPoint, Google Drive, Google Docs, and other office products

Job Id: B32  

Business Development Manager – International & Domestic

Looking for Growth Hacker/Marketing Ninja, who can create and execute marketing strategies that drive client acquisition.

An ideal candidate is one who loves and lives Marketing, Branding and Sales. Should have the ability to manipulate existing marketing techniques to their advantage in the most unconventional way possible with the agenda of boosting the company’s growth. 

Main Qualities & Responsibilities

  1. Should do Data Mining & Lead generation by calling Potential Customers, and Pitch company’s services
  2. Should be willing to hit the field and talk to customers
  3. Should cover the Domestic & International Market to sell our flexible and tailor made Customer Support Packages & Services

Job Description

  • Will be completely responsible for generating business and to source customers & build up long-term healthy relationship with them in business transactions.
  • Building and maintaining contacts with the customers
  • Researching and identifying potential clients
  • Cold calling to win new customers for the company
  • Research and understand prospects before making the call
  • Need to be responsible for setting the appointments, meeting the clients and doing timely follow-ups with the companies and get requirements from them
  • Visiting customers for new business and sales closure
  • Driving additional business from the existing client base
  • Attending and Conducting seminars, conferences and promoting services
  • Should have experience in cold calling, B2B international sales & lead generation
  • Accountable for individual sales revenue target
  • Handling irate/demanding customers – where necessary, in a tactical manner
  • Follow up with prospective clients and should be an expert in closing deals
  • Should have sound knowledge of latest/upcoming products/processes & services
  • Project estimation and pricing
  • Respond to Requests for Proposals

Qualification

  • Any Graduation / Master with around 2 to 8 years of work experience in Business Development
  • Smart personality, strong communication and negotiation skills with the ability to influence outcomes
  • Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit

Job Id: H22  

HR Executives – Recruitment

Handling recruitment activities at all level through different sources. Minimum 2 years of Experience with MBA.
FRESHERs can also apply for junior level.

Skills Required:

  • Sourcing candidates from various portals, social and listings
  • Experience in volume hiring and mass hiring
  • Ability to deal with people tactfully, willing to learn and team facilitator
  • Searching & Screening relevant resumes
  • Short listing candidates & Lining up candidates
  • Conducting Telephonic and Face to Face Interviews
  • People from consultancy / recruitment firms are preferred

Job Id: S12  

Customer Service Voice – International & Domestic Process

Good Communication Skills in English, Hindi and Kannada (or) Telugu (or) Tamil

Skills Required:

  • Excellent communication skills in English.
  • Well versed with computers & ability to navigate between screens quickly while speaking with customers
  • Any Graduates or Undergraduates with 6 months to 2 years of experience
  • Fast learners with a passion in Customer Service
  • Fresher with good communication skills can apply

 


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