USA: +1 225 577 5522 . UK: +44 772 331 5522 . IND: +91 80 4611 3000 info@syrow.com
Job Id: A72

Software Architect for SaaS Product Development

Syrow software development team is expanding, and we are looking for a Platform / Software Architect to join the team. This position would suit someone who is excited by new technology, has a strong software background and who has created large scale SaaS platforms. Syrow is building a new Omnichannel Communication Platform, to help Businesses to deliver the best Customer Experience. We want you to see the “big picture” and create architectural approaches for software design and implementation to guide the development team.

This fantastic opportunity would be suitable for either an experienced Software Architect or a Junior Software Architect or a Senior Software Developer looking to take the next steps into architecture as this will allow you to continually learn and develop an Enterprise system.

Responsibilities:

  • Responsible for creating product architecture based on company requirement and future vision.
  • Forming a product team and set direction for software development.
  • Accountable for the designing Omnichannel Communication Platform and Integration with other platforms in the ecosystem.
  • Should work with external Clients and Stakeholders to understand requirements.
  • Driving continuous improvement and automation.

Experience:

  • Experience of any SaaS Platform development used by a high volume of Subscribers/Customers.
  • Experienced or Junior Software Architect / Senior Software Developer looking to take the steps into Software Architecture
  • Ability to support business case justification, using business scenario modeling and perform benefits analysis.
  • Strong background and experience of implementing solutions on cloud (AWS, Azure, GCP, etc) or on premise.
  • Communicate the product and data architecture with teams, and ensure the adherence of enterprise methodologies and standards.
  • Understanding the routing principles, infrastructure, cloud hosting and databases.
  • Awareness and understanding of data security and privacy.
  • Strong interpersonal and communication skills.

Opportunities:

  • Fast growth and more visibility
  • Competitive Learning Environment
  • Employee friendly Organisation Policies
  • Opportunity to work with an rapidly growing organisation

Job Id: F62  

Full Stack Senior Developer

We at Syrow building a world class Omnichanel CSaaS platform. We’re seeking a full stack engineer who is ready to work with new technologies and architectures, and willing to take complete, end-to-end ownership of the project across the entire stack. Syrow’s ideal candidate should have experience in building SaaS product across the stack and a firm understanding of web frameworks, APIs, databases, and multiple back end languages. You’ll be joining the team and be working at the forefront of new technology, solving the challenges that creates impact on organisation as well as on world, and ultimately deliver amazing global user experience.

Role Objectives:

  • Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
  • Develop new features and also develop infrastructure in support of rapidly emerging business and project requirements
  • Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities
  • Ensure application performance, uptime and scale, maintaining high standards of code quality and thoughtful application design
  • Participate in all aspects of agile software development including design, implementation, and deployment
  • Architect and provide guidance on building end-to-end systems optimized for speed and scale
  • Develop, prepare and maintain system documentation, including program descriptions, operational procedures etc.
  • Participate in quality assurance, peer reviews and code reviews
  • Communicate technical issues and risks clearly, to ensure necessary actions are taken in a timely manner
  • Collaborate across time zones via Slack, GitHub comments, documents, and frequent video conferences

Required Skills:

  • Programming Languages: Typescript, Python, PHP, Javascript, HTML, CSS
  • Front-End Frameworks: Angular, React, Svelte, Vue, JQuery
  • Front-End State Management: Angular NGRX, React Redux, React Recoil
  • Back-End: NodeJS, Django, Codeigniter, NuxtJS
  • Database: MySQL, SQL Server, MongoDB, Firebase, Cassandra
  • CSS Styling: Tailwind CSS, Bulma, Bootstrap
  • Server and Storage: Docker, nginx, Amazon EC2, AWS S3, Google Cloud, Oracle, Azure
  • Build Processes: npm, Webpack, Composer
  • Data Analytic: Tableau, Microsoft Power BI
  • Mobile Development: Android Studio, React Native, iOS Swift
  • Others: Micro Services Architecture, Github, Responsive Design, Restful API, Speed Optimization

Qualifications:

  • Bachelor’s degree or more in computer science, information technology or engineering
  • 3+ years of experience in building large-scale SaaS applications
  • Experience building web applications
  • Experience designing and integrating RESTful APIs
  • Excellent debugging and optimization skills
  • Unit/Integration testing experience
  • Must have a learning attitude and improvement mindset
  • Interest in learning new tools, languages, workflows, and philosophies to grow
  • Meticulous attention to detail and strong focus on clear and practical documentation
  • Good communication skills, resource management skills, problem-solving and analytical skills

Job Id: T52

Talent Acquisition Lead (Bangalore)

You will be responsible for growing Syrows employee base by recruiting the best across both Non-Tech and Tech positions. The role will require you to handle the team and source, screen, interview, assess and recruit high volumes of candidates. 

Main Qualities & Responsibilities:

  • Minimum 3 years of experience as TA Lead
  • Develop a sustainable talent acquisition, hiring plans and strategies
  • Design, plan and execute employer branding activities
  • Plan employee referral programs
  • Reviews employment applications and background check reports
  • Plan procedures for improving the candidate experience
  • Lead, oversee and supervise members of the recruiting team
  • In-depth knowledge of full-cycle recruiting and employer branding techniques
  • Use new sourcing methods for hard-to-fill roles
  • Attend career and college fairs, and similar events
  • Determine HR and recruiting KPIs
  • Create and present KPI reports
  • Hands on experience with posting jobs on social media and job boards
  • Familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.)

Opportunities:

  • Fast growth and more visibility
  • Competitive Learning Environment
  • Employee friendly Organisation Policies
  • Opportunity to work with an rapidly growing organisation

Job Id: M42  

Manager Customer Care – International & Domestic

Customer Care Manager is in-charge of running complete operations of Syrow‘s Call Center, which includes planning, organising, and managing all operational activities for a mid-sized inbound/outbound Customer Care Center with multiple Client Accounts and Teams. The call center is 24×7 operational. 

Main Qualities & Responsibilities:

  1. Should drive improvements in overall service levels, transactional efficiencies, staff and cost management
  2. Should track and measure individual productivity, and CSAT
  3. Should implement new processes, procedures and technologies as needed

Job Description:

  • Lead, manage, motivate, and direct call center Staff to meet customer service performance goals
  • Must be able to foster a positive and productive work environment with the ability to build teams
  • Managing best Client relationship by setting up daily and weekly online meetings, personal meeting if needed, and doing timely follow-ups to achieve their expectations
  • Work with subject matter experts to determine best practises and identification of training, correction of existing process documents and training documentation to ensure accuracy in Customer Care
  • Maintain and monitor performance, productivity, attendance and punctuality records, reviews and appraisals for staff
  • Responsible for the supervision, coaching, monitoring, training, and reviewing, disciplining of Staff
  • Prepare daily and weekly reports, and review with Clients
  • Provides input to Directors and Senior management on potential problem areas from the reviewing of reports
  • Continuously evaluate work-flow and identify opportunities for improvement
  • Monitor adherence to quality monitoring goals
  • Ensure adherence to company policies
  • Ensure that all inbound and outbound call center incentives are developed and executed as planned
  • Possess excellent knowledge of manpower planning, recruitment and scheduling in a customer service environment
  • Ability to work in a dynamic fast paced atmosphere
  • Experience with scheduling software & Workforce Management Systems preferred
  • Ability to create, modify and track KRAs & KPIs
  • Proven ability to develop and produce reports from existing systems, analyse them and make informed recommendations
  • Demonstrated ability to interact with peers, senior management and other departments in a professional manner
  • Strong organisational, leadership and interpersonal management skills
  • Possess budgeting and financial planning skills

Qualification:

  • A Bachelor’s degree is required
  • A Project Management certification is desirable
  • A Call Center certification is added advantage
  • Thorough knowledge of inbound call center operations
  • 3+ years minimum inbound call center management experience preferred
  • Demonstrated communication skills both written and verbal
  • Strong communication, organisational, analytical, documentation, troubleshooting and problem solving skills
  • PC skills including word processing, spreadsheets, presentation graphics and etc
  • Highly proficient in Excel, Word, PowerPoint, Google Drive, Google Docs, and other office products

Job Id: B32  

Business Development Manager – International & Domestic

Looking for Growth Hacker/Marketing Ninja, who can create and execute marketing strategies that drive client acquisition.

An ideal candidate is one who loves and lives Marketing, Branding and Sales. Should have the ability to manipulate existing marketing techniques to their advantage in the most unconventional way possible with the agenda of boosting the company’s growth. 

Main Qualities & Responsibilities:

  1. Should do Data Mining & Lead generation by calling Potential Customers, and Pitch company’s services
  2. Should be willing to hit the field and talk to customers
  3. Should cover the Domestic & International Market to sell our flexible and tailor made Customer Support Packages & Services

Job Description:

  • Will be completely responsible for generating business and to source customers & build up long-term healthy relationship with them in business transactions.
  • Building and maintaining contacts with the customers
  • Researching and identifying potential clients
  • Cold calling to win new customers for the company
  • Research and understand prospects before making the call
  • Need to be responsible for setting the appointments, meeting the clients and doing timely follow-ups with the companies and get requirements from them
  • Visiting customers for new business and sales closure
  • Driving additional business from the existing client base
  • Attending and Conducting seminars, conferences and promoting services
  • Should have experience in cold calling, B2B international sales & lead generation
  • Accountable for individual sales revenue target
  • Handling irate/demanding customers – where necessary, in a tactical manner
  • Follow up with prospective clients and should be an expert in closing deals
  • Should have sound knowledge of latest/upcoming products/processes & services
  • Project estimation and pricing
  • Respond to Requests for Proposals

Qualification:

  • Any Graduation / Master with around 2 to 8 years of work experience in Business Development
  • Smart personality, strong communication and negotiation skills with the ability to influence outcomes
  • Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit

Job Id: H22  

HR Executives – Recruitment

Handling recruitment activities at all level through different sources. Minimum 2 years of Experience with MBA.
FRESHERs can also apply for junior level.

Skills Required:

  • Sourcing candidates from various portals, social and listings
  • Experience in volume hiring and mass hiring
  • Ability to deal with people tactfully, willing to learn and team facilitator
  • Searching & Screening relevant resumes
  • Short listing candidates & Lining up candidates
  • Conducting Telephonic and Face to Face Interviews
  • People from consultancy / recruitment firms are preferred

Job Id: S12  

Customer Service Voice – International & Domestic Process

Good Communication Skills in English, Hindi and Kannada (or) Telugu (or) Tamil

Skills Required:

  • Excellent communication skills in English.
  • Well versed with computers & ability to navigate between screens quickly while speaking with customers
  • Any Graduates or Undergraduates with 6 months to 2 years of experience
  • Fast learners with a passion in Customer Service
  • Fresher with good communication skills can apply

Apply Now!

    Resume:

    Choose Right JobID:

    Contact Us