by Syrow Editorial Team | Jul 28, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney Customer satisfaction is about how your customers feel about your brand or offerings. Customer loyalty, on the other hand, is the attitude that ensures your...
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by Syrow Editorial Team | Jul 22, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20% of its existing customers”. And according to the book Marketing Metrics, the probability of selling to an existing customer is 60-70%, but only 5-20% to...
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by Syrow Editorial Team | Jul 14, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great customer experiences? Does it even matter? Short answer: Yes, it does. Today’s customers...
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by Syrow Editorial Team | Jul 7, 2021 | Clients, Customer Care, Knowledge Base, Tips
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language. By assuming that your customers fully understand the language your teams speak, you might be losing out on more opportunities than you can...
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by Syrow Editorial Team | Jul 1, 2021 | Clients, Customer Care, Knowledge Base, Tips
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to rely on product quality as the key differentiator till now. However, a great product is no longer enough today. Chances are at least a...
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