April 23, 2019
Customer preferences and consumer behavior is constantly changing… a buyer no longer needs to travel to the market or spend
Customer Support has evolved in leaps and bounds. It had to… with e-commerce, and armchair shopping gaining such prominence. By
March 25, 2019
The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was
March 14, 2019
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company.
Many new age businesses have discovered the benefits of outsourcing their customer care needs. Contrary to some beliefs, the main