by Syrow | Feb 10, 2023 | Customer Care, E-Commerce
In today’s digital age, e-commerce has become a prominent part of our lives. With the rise of online shopping, customers have become increasingly aware of the importance of good customer service. In India, customers are now willing to pay more for products or...
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by Syrow Editorial Team | May 16, 2022 | Customer Care, Knowledge Base
Nearing the half yearly mark of 2022, we decided to take stock and find out if we’ve missed any CX trends that could make the rest of your year better. When business strategies require complete redefinition due to massive changes in consumer habits, usage and...
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by Syrow Editorial Team | May 14, 2022 | Knowledge Base
The idea of utilising information about your customers to make them feel understood, special and motivated, is not new. Most consumers are aware that companies collect, assess, sort and use their data, at any given opportunity, for business purposes. Yet, when a...
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by Syrow Editorial Team | Apr 25, 2022 | Customer Care
Patience is a virtue, no doubt, but when it comes to your customers, testing this virtue can cost you! Let’s find out why…. Delayed or a complete lack of response from your company, comes across as indifference towards the consumer. Even a repeated message on your IVR...
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by Syrow Editorial Team | Apr 19, 2022 | Knowledge Base
Want to get your customers hooked onto your brand? It’s easy – just reward them! But is it really that simple to lock in customer loyalty and ensure that it lasts? And will that extra time and money spent in offering discounts and gifts truly pay off? To ease...
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