by Syrow | Jun 2, 2017 | Customer Care, Knowledge Base, Tips
Be it a service based company or a product oriented company, the primary thing you will need for business growth and sustainability is customer satisfaction. If you can offer prompt and professional customer service, it not only keeps your customers happy but also...
by Syrow | Apr 20, 2017 | Customer Care, Hiring, Knowledge Base
It is really important for any entrepreneur to hire the right Executive, especially when it comes to hiring individuals for calling. Different people have different perceptions about call centre executives. But it is the HR/Entrepreneur who needs to focus on certain...
by Syrow | Mar 13, 2017 | Customer Care, Knowledge Base
You just cannot deny the fact that it is a monumental task to deliver excellent customer service to your clients. And this fact is true no matter which industry you’re in; be it healthcare, real estate, banking or ecommerce, your customers become your number one...
by Syrow | Feb 21, 2017 | Knowledge Base, Tips
If you’re planning to setup an in-house call centre or have one already, you invariably deal with a lot of numbers, stats and metrics. These are crucial to dictate the performance and efficiency of your operations, and hence directly affect your overall customer...
by Syrow | Jan 25, 2017 | Success Stories
Outsourcing has been the buzz word in the world of business for quite some time now. Many look at it as the knight in shining armour for their business, but many others don’t think so. There are plenty of reasons as to why a company may opt for outsourcing its tasks....
