by Syrow Editorial Team | Feb 20, 2021 | Uncategorized
The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there are some areas that humans are better than machines. But the same holds true vice versa… The way AI bots sift through data and offer...
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by Syrow Editorial Team | Feb 12, 2021 | Uncategorized
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’ however remains the same – to express assertion, gain respect and take back the charge in a conversation. However with customers, the art of...
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by Syrow Editorial Team | Feb 5, 2021 | Uncategorized
The retail boom was as unprecedented as the global pandemic that hit our planet in the past year. Consumers rapidly adapted to the online shopping mode which began with essential items and has now grown to include almost every product or service. India’s e-commerce...
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by Syrow Editorial Team | Jan 29, 2021 | Knowledge Base
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service method. In today’s digital shopping world, customers have the privilege to access multiple platforms for investigating, comparing,...
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by Syrow Editorial Team | Jan 23, 2021 | Customer Care, Knowledge Base
The connection between Customer Acquisition and Customer Experience is a new discovery unearthed by multiple brand marketeers and companies, across sectors. The theory differs to earlier beliefs about winning new customers. Both CX and acquisition lay in different...
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