by Syrow Editorial Team | Jun 24, 2019 | Customer Care
Your company is in its emergent, initial stages. There’s much to be done in merely setting up operations. Capital is limited, people are few and production is not at full capacity, yet. How important is it then to actively invest and action customer service...
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by Syrow Editorial Team | May 20, 2019 | Customer Care, Tips
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor. The reasons for this, naturally, include all the benefits that international companies obtain by choosing to...
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by Syrow Editorial Team | May 11, 2019 | Customer Care
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for these services and have been for many years. But how does one understand or check how well-trained Customer Service teams are, especially when they...
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by Syrow Editorial Team | May 8, 2019 | Customer Care, Tips
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report a grievance in limited ways. Today, it all depends on the nature, preference and demographics of a customer how they talk to you and more...
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by Syrow Editorial Team | Apr 23, 2019 | Knowledge Base
Customer preferences and consumer behavior is constantly changing… a buyer no longer needs to travel to the market or spend time choosing the best products. It’s all can be done on a single click by her or him at their convenience. “In the world of Internet, it’s...
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