by Syrow Editorial Team | Dec 15, 2021 | Customer Care, Knowledge Base
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market has experienced a series of drastic and unprecedented changes along the way. So, how has this impacted Customer Experience and the way we...
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by Syrow Editorial Team | Dec 8, 2021 | Knowledge Base
Real-time or live chat is preferred by more than 40% of consumers, who are seeking customer support assistance, across sectors. In case of instant responses to their quick queries, the number goes upto almost 80%! That’s – huge chunk of customers taken care of...
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by Syrow Editorial Team | Dec 7, 2021 | Knowledge Base, Tips
When we refer to ‘people’, we mean a company’s employees. Focusing on employees was always believed to be an HR function, separate from running the actual business, correct? However, companies and management teams across the world have discovered that a people-first...
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by Syrow Editorial Team | Dec 4, 2021 | Customer Care, Knowledge Base
If we view the shipping industry for what it is, then we realise that it revolves around serving the end consumer, in the most efficient way. This makes it a formidable sector in the service industry. However, as soon as we talk about the service industry, customer...
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by Syrow Editorial Team | Nov 30, 2021 | Customer Care, Knowledge Base
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts can run out of exciting and positive ways to portray the right messaging. Added to which, the purpose of a bunch of...
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