by Syrow Editorial Team | Jan 15, 2021 | Customer Care, Knowledge Base
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically mean the same thing – know the problems, fix them, address the entire mechanism and finally, optimize it all. As companies clamor to find solutions to...
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by Syrow Editorial Team | Jan 8, 2021 | Customer Care, Tips
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the world are relying on the Voice of the Customer (VoC) to know exactly what he or she feels, thinks and is saying via every channel of...
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by Syrow Editorial Team | Dec 28, 2020 | Knowledge Base, Tips
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer experience. One way to excel in this regard is via intelligent data analytics that give you deeper insights into your customers so you can service...
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by Syrow Editorial Team | Dec 19, 2020 | Customer Care, Knowledge Base
Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign, missing out Customer Experience tools, will lead to an incomplete strategy. So, what do we mean by a Customer Experience strategy? Simply put, it’s a...
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by Syrow Editorial Team | Dec 17, 2020 | Knowledge Base, Tips
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it responds to customer queries in real time, without any calls, emails, or communication of any kind, with a Customer Service Agent. The more...
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