by Syrow | Feb 10, 2023 | Customer Care, E-Commerce
In today’s digital age, e-commerce has become a prominent part of our lives. With the rise of online shopping, customers have become increasingly aware of the importance of good customer service. In India, customers are now willing to pay more for products or...
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by Syrow Editorial Team | May 16, 2022 | Customer Care, Knowledge Base
Nearing the half yearly mark of 2022, we decided to take stock and find out if we’ve missed any CX trends that could make the rest of your year better. When business strategies require complete redefinition due to massive changes in consumer habits, usage and...
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by Syrow Editorial Team | Apr 25, 2022 | Customer Care
Patience is a virtue, no doubt, but when it comes to your customers, testing this virtue can cost you! Let’s find out why…. Delayed or a complete lack of response from your company, comes across as indifference towards the consumer. Even a repeated message on your IVR...
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by Syrow Editorial Team | Apr 13, 2022 | Customer Care, Tips
‘Empowerment’ is a key and oft used term in today’s times. It stems from a modern perspective that allows one to make their own decisions, without taking anyone else’s permission. It’s liberating, encouraging and triggers many advantages. When a customer support team...
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by Syrow Editorial Team | Apr 5, 2022 | Customer Care
Today, customer support innovation that is accurately in tune with customer emotions is the ideal driving force behind successful businesses. Though the emotion-driven innovation trend began 4 years ago, the pandemic has taken it to the next level, owing to a range of...
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by Syrow Editorial Team | Feb 24, 2022 | Customer Care, Hiring
Your frontline customer support agents are those employees that your customers interact with every time they approach your company. This could be for the purpose of gaining further information, resolving queries, expressing grievances or other such instances that...
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