by Syrow Editorial Team | Feb 20, 2021 | Uncategorized
The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there are some areas that humans are better than machines. But the same holds true vice versa… The way AI bots sift through data and offer...
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by Syrow Editorial Team | Feb 12, 2021 | Uncategorized
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’ however remains the same – to express assertion, gain respect and take back the charge in a conversation. However with customers, the art of...
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by Syrow Editorial Team | Feb 5, 2021 | Uncategorized
The retail boom was as unprecedented as the global pandemic that hit our planet in the past year. Consumers rapidly adapted to the online shopping mode which began with essential items and has now grown to include almost every product or service. India’s e-commerce...
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by Syrow Editorial Team | Dec 10, 2020 | Uncategorized
Process Mapping is not new but as time goes by, the various process mapping software or tools keep improving to make businesses increasingly efficient. In the Customer Service sector, documents with graphic representations of work flow or model flow charts, known as...
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by Syrow Editorial Team | Dec 6, 2020 | Uncategorized
A fruitful conversation and a customer support ticket lie at the two ends of the customer experience management spectrum. Occasionally a raised ticket may be followed by a healthy conversation between a customer support agent and the complainant. A lot of customer...
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by Syrow Editorial Team | Nov 7, 2020 | Uncategorized
Customer Experience or CX is the driving force that holds the potential for businesses to leave their competitors behind. The quality of your CX affects your brand, product or service on multiple levels. It has, in fact, been proven that B2C companies who invest in...
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