by Syrow Editorial Team | Apr 21, 2021 | Knowledge Base, Tips, Uncategorized
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target customers, offerings, competitors and communities are all in one place (ie: the internet), it makes it easier to target, track, respond, evolve and measure CX....
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by Syrow Editorial Team | Mar 20, 2021 | Customer Care, Tips
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This idea is not entirely new, but it got major impetus during the pandemic, when businesses and brands had to deal with a barrage of customer...
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by Syrow Editorial Team | Mar 11, 2021 | Customer Care, Tips
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend on your customers and not keeping them happy can result in a failed or slow business. A comprehensive customer support system includes...
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by Syrow Editorial Team | Feb 20, 2021 | Uncategorized
The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there are some areas that humans are better than machines. But the same holds true vice versa… The way AI bots sift through data and offer...
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by Syrow Editorial Team | Feb 12, 2021 | Uncategorized
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’ however remains the same – to express assertion, gain respect and take back the charge in a conversation. However with customers, the art of...
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