by Syrow Editorial Team | Feb 5, 2021 | Uncategorized
The retail boom was as unprecedented as the global pandemic that hit our planet in the past year. Consumers rapidly adapted to the online shopping mode which began with essential items and has now grown to include almost every product or service. India’s e-commerce...
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by Syrow Editorial Team | Jan 29, 2021 | Knowledge Base
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service method. In today’s digital shopping world, customers have the privilege to access multiple platforms for investigating, comparing,...
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by Syrow Editorial Team | Jan 23, 2021 | Customer Care, Knowledge Base
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies, across sectors. The theory differs to earlier beliefs about winning new customers. Both CX and acquisition lay in...
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by Syrow Editorial Team | Jan 15, 2021 | Customer Care, Knowledge Base
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically mean the same thing – know the problems, fix them, address the entire mechanism and finally, optimize it all. As companies clamor to find solutions to...
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by Syrow Editorial Team | Jan 8, 2021 | Customer Care, Tips
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the world are relying on the Voice of the Customer (VoC) to know exactly what he or she feels, thinks and is saying via every channel of...
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