Customer Care
How Much Does It Cost To Hire A Call Centre?
So, are you an enterprise considering moving from in-house to external sales or customer service? How do you start comparing your in-house apples to those outsourced oranges? What math should…
Customer Care
Solve multiple business challenges by outsourcing your customer care activities
As you begin to grow your business to the next level of accomplishment, you will naturally realize the importance of customer service. If you’re handling the entire customer support show…
Customer Care
Why Customer Service via Social Media is so Effective
The initial purpose of businesses utilizing social media platforms was to market their brands, ideas, products and services. However, due to the two-way nature of social media, businesses began hearing…
Customer Care
How important is Customer Service to a Start-up with a Minimal Customer Base?
Your company is in its emergent, initial stages. There’s much to be done in merely setting up operations. Capital is limited, people are few and production is not at full…
Customer Care
Why India is Still a Top Outsourcing Destination?
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor. The reasons for this, naturally, include all…
Customer Care
How well-trained is your outsourced customer service team?
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for these services and have been for many years. But how…
Customer Care
How to master multiple communication channels in today’s customer support industry?
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report a grievance in limited ways. Today, it all depends on…
Knowledge Base
Why the modern consumer prefers Omni-channel Communication ?
Customer preferences and consumer behavior is constantly changing… a buyer no longer needs to travel to the market or spend time choosing the best products. It’s all can be done…
Customer Care
Omni-Channel Customer Support is The Future of Client Servicing
Customer Support has evolved in leaps and bounds. It had to… with e-commerce, and armchair shopping gaining such prominence. By 2021, it is estimated that 2.14 billion people worldwide will…
Customer Care
How to Achieve Customer Delight With No Extra Effort
The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was coined. No one really knew or cared about job satisfaction…