by Syrow Editorial Team | May 8, 2019 | Customer Care, Tips
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report a grievance in limited ways. Today, it all depends on the nature, preference and demographics of a customer how they talk to you and more...
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by Syrow Editorial Team | Mar 14, 2019 | Customer Care, Tips
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company. Today, factors such as social media and consumer awareness have catapulted Customer Support into a position of high importance. The best companies and...
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by Syrow Editorial Team | Feb 18, 2019 | Customer Care, Tips
It’s time to welcome the customer reviews trend that’s transforming the landscape of businesses. Here are the figures that tell you exactly why: 70% of buyers refer to online reviews before ordering online Nearly 79% of customers trust online product reviews over...
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by Syrow Editorial Team | Feb 4, 2019 | Customer Care, Tips
If you’re a Start-up company or a Mid-Sized Enterprise thinking about outsourcing your customer service department, you are not alone! You will be soon in that popular pool of varied companies gaining multiple benefits that outsourcing brings with it for a variety of...
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by Syrow Editorial Team | Jan 16, 2019 | Customer Care, Hiring, Tips
Outsourcing is a business practice in which a company hires another company or an individual to perform tasks, handle operations or provide services that are either usually executed or had previously been done by the company’s own employees. On similar lines is...
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by Syrow Editorial Team | Dec 10, 2018 | Customer Care, Tips
Yes! So you got the order, and the Client is yours. Great news indeed! Now comes the actual action. Imagine if you come across an Organisation which caters to all your needs and fulfill all the deliverables at the expected timeframe without causing any kind of hassle...
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