by Syrow Editorial Team | May 3, 2021 | Customer Care
Customers experience businesses via brands. And no platform in the digital age enables brands to speak to their audiences better than social media. A brand’s voice, values and messaging can be depicted most accurately through the social media platform you choose....
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by Syrow Editorial Team | Apr 28, 2021 | Knowledge Base
If you’ve not heard the term ‘Customer Experience Transformation’, you’ve probably come across the phrase ‘Employee Experience Transformation’. Though the later phrase sounds like its about your employees rather than your customers, it still means improving your...
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by Syrow Editorial Team | Apr 25, 2021 | Customer Care, Tips
Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that there are too many variables in running a successful venture, each one independent of another. Inventory issues, product quality, e...
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by Syrow Editorial Team | Apr 21, 2021 | Knowledge Base, Tips, Uncategorized
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target customers, offerings, competitors and communities are all in one place (ie: the internet), it makes it easier to target, track, respond, evolve and measure CX....
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by Syrow Editorial Team | Mar 20, 2021 | Customer Care, Tips
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This idea is not entirely new, but it got major impetus during the pandemic, when businesses and brands had to deal with a barrage of customer...
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