by Syrow Editorial Team | Aug 4, 2020 | Knowledge Base, Tips
GenZ workers are the ones who were born between 1995 and 2015. Today, there are between 5 and 25 years of age. They form the new brigade of current and future professionals that companies need to get familiar with. Luckily, many business or work trends prevalent in...
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by Syrow Editorial Team | Jul 31, 2020 | Knowledge Base
Companies utilizing the SaaS model are increasing day by day. It’s a platform that suits business and customers alike, creating a seamless customer experience. Services such as Dropbox, Google Drive, Microsoft Office 365, Salesforce and Zendesk are all SaaS...
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by Syrow Editorial Team | Jul 23, 2020 | Knowledge Base, Startup, Tips
If customer is king, market research is like a deep conversation with royalty! The purpose of this talk would be to understand his habits, preferences and thought processes. The idea behind Market Research is similar. Online Market Research tools and techniques are...
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by Syrow Editorial Team | Apr 23, 2019 | Knowledge Base
Customer preferences and consumer behavior is constantly changing… a buyer no longer needs to travel to the market or spend time choosing the best products. It’s all can be done on a single click by her or him at their convenience. “In the world of Internet, it’s...
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by Syrow Editorial Team | Mar 12, 2019 | Customer Care, Knowledge Base
Many new age businesses have discovered the benefits of outsourcing their customer care needs. Contrary to some beliefs, the main advantage of outsourcing this vital function is to save money. India is the top country to which global businesses outsource mainly due to...
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by Syrow Editorial Team | Mar 6, 2019 | Customer Care, Knowledge Base
Why are so many companies uneasy with the thought of outsourcing their customer service? Is it entirely due to bad past experiences or general misconceptions? Negative experiences are difficult to undo but if the reasons holding you back from utilising third-party...
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