Knowledge Base
The Top Industries That Need Chat Support Services
Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to the 1970’s. That’s even before the internet entered the picture!…
Knowledge Base
Are Net Promoter Scores Still Valid? Let’s Review
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for the past 16 years. It simply refers to a customer’s…
Customer Care
How Your Customers Are Developing Perceptions About You Right Now
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly making impressions about your brand. These perceptions keep changing and…
Knowledge Base
How To Improve Your Response Rate
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally,…
Customer Care
Why Your Marketing And CX Need To Be Aligned And How
Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and utilising communication strategies to mould consumer perceptions. Customer experience, on…
Customer Care
Redefining Customer Experience in the Modern Context
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market has experienced a series of drastic and unprecedented changes along…
Knowledge Base
Syrow and CometChat partner to raise the bar towards unparalleled CX
Real-time or live chat is preferred by more than 40% of consumers, who are seeking customer support assistance, across sectors. In case of instant responses to their quick queries, the…
Knowledge Base
Why People-Focus Over Profit-Focus Is The First Step In Top CX
When we refer to ‘people’, we mean a company’s employees. Focusing on employees was always believed to be an HR function, separate from running the actual business, correct? However, companies…
Customer Care
What Role Does Customer Support Play in The Shipping Sector? Is it Crucial?
If we view the shipping industry for what it is, then we realise that it revolves around serving the end consumer, in the most efficient way. This makes it a…
Knowledge Base
How To Write The Best Customer Support Emails
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts can run out of exciting and positive ways to portray…