Customer Care
5 Reasons Why Customer Support Is More Important Than Making A Sale!
Sounds counterproductive? After all, in business, what can be more important than a sale, right? Well, experience has taught us that securing a sale is a short term benefit while…
Customer Care
How Real Time Customer Support is Driving Revenue
At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is getting shorter and if you snooze, you truly lose! Not…
Customer Care
Customer Support: Evolution from Entry-level Role to a Great Career Option
In a very short time, customer support has come a long way – from a single phone number or email address, to contact centers with dozens, hundreds, or even thousands…
Customer Care
5 Reasons Why Studying Organizational Behavior is the Key to Business Success
Customer Care
Why Timely Responses Should be a Priority For Your Contact Center
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately in the first reply itself. 90% do not inform the…
Customer Care
The Importance of SaaS Customer Support in a Post-COVID World
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically increased the level of customer emotion and anxiety in service…
Customer Care
5 Reasons Cloud-Based Contact Centers are Gaining the Competitive Advantage
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud, such contact centers have plenty of advantages over non-cloud contact…
Customer Care
Why Listening to Customers is the Key to Your Organization’s Success
Here’s how not to handle customer complaints: In 2018, a customer ordered three cartons of toilet paper from the world’s biggest e-retailer Amazon. Instead of charging the customer $90 for…
Customer Care
How Does First Call Resolution Enhance Your Brand Image
The fundamental aim of establishing a contact center is to provide seamless resolutions to the customers. And to achieve this, it is essential to ensure that the callers get the…
Customer Care
What Are The Three Mistakes That Can Be Powerful Learning Opportunities
“A mistake is only a mistake if you don’t learn from it. Otherwise it is a lesson.” –Unknown Individuals make mistakes – and so do businesses. Even large, so-called professionally-run…