by Syrow Editorial Team | Jul 14, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great customer experiences? Does it even matter? Short answer: Yes, it does. Today’s customers...
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by Syrow Editorial Team | May 11, 2019 | Customer Care, Hiring
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for these services and have been for many years. But how does one understand or check how well-trained Customer Service teams are, especially when they...
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by Syrow Editorial Team | Jan 16, 2019 | Customer Care, Hiring, Tips
Outsourcing is a business practice in which a company hires another company or an individual to perform tasks, handle operations or provide services that are either usually executed or had previously been done by the company’s own employees. On similar lines is...
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by Syrow Editorial Team | Dec 29, 2018 | Hiring
As Steve Job correctly said, “When you’re in a start-up, the first ten people will determine whether the company succeeds or not. Each is 10 per cent of the company. So why wouldn’t you take as much time as necessary to find all the A players? A...
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by Syrow Editorial Team | Nov 10, 2018 | Clients, Customer Care, Hiring, Tips
Nowadays most startups entrepreneurs and owners at some time given a thought on getting additional support through outsourcing. Whether it be a company who is a startup, expanding, or merely needs to be more effective and organized, the necessity to delegate business...
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by Syrow Editorial Team | Apr 20, 2017 | Customer Care, Hiring, Knowledge Base
It is really important for any entrepreneur to hire the right Executive, especially when it comes to hiring individuals for calling. Different people have different perceptions about call centre executives. But it is the HR/Entrepreneur who needs to focus on certain...
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