by Syrow Editorial Team | May 11, 2019 | Customer Care, Hiring
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for these services and have been for many years. But how does one understand or check how well-trained Customer Service teams are, especially when they...
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by Syrow Editorial Team | May 8, 2019 | Customer Care, Tips
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report a grievance in limited ways. Today, it all depends on the nature, preference and demographics of a customer how they talk to you and more...
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by Syrow Editorial Team | Apr 11, 2019 | Customer Care
Customer Support has evolved in leaps and bounds. It had to… with e-commerce, and armchair shopping gaining such prominence. By 2021, it is estimated that 2.14 billion people worldwide will be purchasing almost everything online. Hence, every customer interaction that...
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by Syrow Editorial Team | Mar 25, 2019 | Customer Care
The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was coined. No one really knew or cared about job satisfaction a decade or so ago. But as soon as we discovered that such a thing existed, we also realized that...
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by Syrow Editorial Team | Mar 14, 2019 | Customer Care, Tips
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company. Today, factors such as social media and consumer awareness have catapulted Customer Support into a position of high importance. The best companies and...
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by Syrow Editorial Team | Mar 12, 2019 | Customer Care, Knowledge Base
Many new age businesses have discovered the benefits of outsourcing their customer care needs. Contrary to some beliefs, the main advantage of outsourcing this vital function is to save money. India is the top country to which global businesses outsource mainly due to...
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