by Syrow Editorial Team | Dec 19, 2020 | Customer Care, Knowledge Base
Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign, missing out Customer Experience tools, will lead to an incomplete strategy. So, what do we mean by a Customer Experience strategy? Simply put, it’s a...
more >
by Syrow Editorial Team | Dec 17, 2020 | Knowledge Base, Tips
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it responds to customer queries in real time, without any calls, emails, or communication of any kind, with a Customer Service Agent. The more...
more >
by Syrow Editorial Team | Dec 10, 2020 | Uncategorized
Process Mapping is not new but as time goes by, the various process mapping software or tools keep improving to make businesses increasingly efficient. In the Customer Service sector, documents with graphic representations of work flow or model flow charts, known as...
more >
by Syrow Editorial Team | Dec 6, 2020 | Uncategorized
A fruitful conversation and a customer support ticket lie at the two ends of the customer experience management spectrum. Occasionally a raised ticket may be followed by a healthy conversation between a customer support agent and the complainant. A lot of customer...
more >
by Syrow Editorial Team | Nov 30, 2020 | Knowledge Base
The value offered by Robotic Process Automation is being realized by businesses globally. As an addition to their customer support systems, RPA drops costs and boosts customer service in multiple ways. To briefly understand RPA – its a system of tools that...
more >
