Customer Care
How to Deflect Contacts Without Compromising on CX
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This idea is not entirely new, but it got major impetus…
Knowledge Base
Best Practices For Integrating Messaging Into A Customer Service Strategy
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But did you know that customer support strategies can be created…
Knowledge Base
4 Disruptive Technologies With A Bright Future In Every Sector
Technology plays an undeniable role in our lives. A disruptive technology, is one that breaks down old patterns and begins a completely new cycle of working, living or socializing. Some…
Why Remote Working Is Gaining Popularity Among GenZ Workers
GenZ workers are the ones who were born between 1995 and 2015. Today, there are between 5 and 25 years of age. They form the new brigade of current and…
Positive Business Aspects of COVID-19 That You May Not Be Aware Of
The global COVID 19 pandemic that is transforming the way we live, earn and socialise, is doing so in small, definitive steps. If we study these steps individually, we will…