by Syrow Editorial Team | Dec 30, 2021 | Knowledge Base
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally, all customers prefer to be given immediate attention, especially if they are...
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by Syrow Editorial Team | Sep 15, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
The fundamental aim of establishing a contact center is to provide seamless resolutions to the customers. And to achieve this, it is essential to ensure that the callers get the suitable resolution as quickly as possible. Therefore, First Call Resolution (FCR) is an...
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by Syrow Editorial Team | Jun 20, 2021 | Knowledge Base, Tips
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization, digitization, globalization and competition, Indian schools and colleges are now acknowledging the importance of...
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by Syrow Editorial Team | Apr 25, 2021 | Customer Care, Tips
Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that there are too many variables in running a successful venture, each one independent of another. Inventory issues, product quality, e...
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by Syrow Editorial Team | Feb 12, 2021 | Uncategorized
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’ however remains the same – to express assertion, gain respect and take back the charge in a conversation. However with customers, the art of...
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