by Syrow Editorial Team | Dec 20, 2021 | Customer Care, Knowledge Base
Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and utilising communication strategies to mould consumer perceptions. Customer experience, on the other hand, is how your brand is felt by...
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by Syrow Editorial Team | May 16, 2021 | Customer Care, Tips
As the automotive industry changes, car companies are realizing the importance of top ranking CX in staying relevant and ahead of competition. Factors such as digitization, car hiring apps and increased traffic on the roads are affecting the sale of cars. Companies...
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by Syrow Editorial Team | May 12, 2021 | Knowledge Base
It has been noticed that optimum CX takes more than merely setting up a sound sales or customer service outsource team. The idea of excellent Customer Experience Management should be apparent across all organizational function areas to be able to offer it via every...
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by Syrow Editorial Team | Apr 28, 2021 | Knowledge Base
If you’ve not heard the term ‘Customer Experience Transformation’, you’ve probably come across the phrase ‘Employee Experience Transformation’. Though the later phrase sounds like its about your employees rather than your customers, it still means improving your...
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by Syrow Editorial Team | Feb 20, 2021 | Uncategorized
The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there are some areas that humans are better than machines. But the same holds true vice versa… The way AI bots sift through data and offer...
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