Why Customer Service Should Be About Conversations Not Tickets!
A fruitful conversation and a customer support ticket lie at the two ends of the customer experience management spectrum. Occasionally a raised ticket may be followed by a healthy conversation…
Knowledge Base
How RPA Can Make Customer Service Advisors More Effective
The value offered by Robotic Process Automation is being realized by businesses globally. As an addition to their customer support systems, RPA drops costs and boosts customer service in multiple…
Customer Care
How Not To Lose Customers During The Festive Season
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is on and losing customers during this time, could cost you…
Knowledge Base
Best Practices For Integrating Messaging Into A Customer Service Strategy
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But did you know that customer support strategies can be created…
How CX Is Driving Businesses These Days
Customer Experience or CX is the driving force that holds the potential for businesses to leave their competitors behind. The quality of your CX affects your brand, product or service…
Tips
How Technology Offers Customer Value
Currently, top companies offering the best customer value dominate that space purely due to their innovative use of technology. Customer value can be described as ‘benefits’ offered to customers. Everyone…
6 Live Chat Tools To Support Your Customers in 2020
Live chat is a simple idea that has grown to play a vital role in today’s customer support sector. Live Chat Tools enable friendly and conversational pop ups on websites,…
Tips
How You Can Improve Your Business With Employee Skill Development
Employee Skill Development and Training is considered to be an investment in your best company resources – people. Neglected areas of employee training and engagement have known to lead to…
Why Passion Is Important For Startups to Succeed
Passion is an often misunderstood word. Due to its loose, somewhat vague labels, passion has been viewed to be the reason for much downfall and disappointment. This can only be…
Knowledge Base
4 Disruptive Technologies With A Bright Future In Every Sector
Technology plays an undeniable role in our lives. A disruptive technology, is one that breaks down old patterns and begins a completely new cycle of working, living or socializing. Some…