by Syrow Editorial Team | Mar 6, 2019 | Customer Care, Knowledge Base
Why are so many companies uneasy with the thought of outsourcing their customer service? Is it entirely due to bad past experiences or general misconceptions? Negative experiences are difficult to undo but if the reasons holding you back from utilising third-party...
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by Syrow Editorial Team | Feb 18, 2019 | Customer Care, Tips
It’s time to welcome the customer reviews trend that’s transforming the landscape of businesses. Here are the figures that tell you exactly why: 70% of buyers refer to online reviews before ordering online Nearly 79% of customers trust online product reviews over...
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by Syrow Editorial Team | Feb 4, 2019 | Customer Care, Tips
If you’re a Start-up company or a Mid-Sized Enterprise thinking about outsourcing your customer service department, you are not alone! You will be soon in that popular pool of varied companies gaining multiple benefits that outsourcing brings with it for a variety of...
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by Syrow Editorial Team | Jan 22, 2019 | Customer Care
Organizations invest a large sum of money to set-up an established call centre. Though outsourcing the call-centre services is a trend, however keeping in the mind the key parameters that help in achieving a grand success for your company shouldn’t be ignored. When we...
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by Syrow Editorial Team | Jan 16, 2019 | Customer Care, Hiring, Tips
Outsourcing is a business practice in which a company hires another company or an individual to perform tasks, handle operations or provide services that are either usually executed or had previously been done by the company’s own employees. On similar lines is...
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