by Syrow Editorial Team | Apr 13, 2022 | Customer Care, Tips
‘Empowerment’ is a key and oft used term in today’s times. It stems from a modern perspective that allows one to make their own decisions, without taking anyone else’s permission. It’s liberating, encouraging and triggers many advantages. When a customer support team...
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by Syrow Editorial Team | Dec 4, 2021 | Customer Care, Knowledge Base
If we view the shipping industry for what it is, then we realise that it revolves around serving the end consumer, in the most efficient way. This makes it a formidable sector in the service industry. However, as soon as we talk about the service industry, customer...
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by Syrow Editorial Team | Jan 23, 2021 | Customer Care, Knowledge Base
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies, across sectors. The theory differs to earlier beliefs about winning new customers. Both CX and acquisition lay in...
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