Customer Care
How Your Customers Are Developing Perceptions About You Right Now
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly making impressions about your brand. These perceptions keep changing and…
Knowledge Base
How To Improve Your Response Rate
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally,…
How to Balance Digital & Human For An Awesome Customer Experience
The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there are some areas that humans are better than machines. But…
Knowledge Base
Why is CPaaS Critical to Customer Experience?
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service method. In today’s digital shopping world, customers have the privilege…
Customer Care
How Not To Lose Customers During The Festive Season
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is on and losing customers during this time, could cost you…
Knowledge Base
Best Practices For Integrating Messaging Into A Customer Service Strategy
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But did you know that customer support strategies can be created…
Tips
5 Latest Trends In The Indian Retail Sector
Let’s begin on a delightfully promising note – The Indian Retail sector is one of the fastest developing and advancing markets in the world. Even with a pandemic in our…