by Syrow Editorial Team | Feb 24, 2022 | Customer Care, Hiring
Your frontline customer support agents are those employees that your customers interact with every time they approach your company. This could be for the purpose of gaining further information, resolving queries, expressing grievances or other such instances that...
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by Syrow Editorial Team | Mar 11, 2021 | Customer Care, Tips
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend on your customers and not keeping them happy can result in a failed or slow business. A comprehensive customer support system includes...
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by Syrow Editorial Team | Nov 30, 2020 | Knowledge Base
The value offered by Robotic Process Automation is being realized by businesses globally. As an addition to their customer support systems, RPA drops costs and boosts customer service in multiple ways. To briefly understand RPA – its a system of tools that...
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by Syrow Editorial Team | Nov 11, 2020 | Knowledge Base, Tips
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But did you know that customer support strategies can be created to even deliver the right messages directly to your customers? These messages can be altered to...
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