by Syrow Editorial Team | May 13, 2025 | Clients, Customer Care
24/7 Live Answering Service: Enhance Customer Experience with Syrow’s Seamless Support Introduction Customers today want immediate responses—anywhere, anytime. Whether a basic product inquiry or a complicated technical problem, companies that reply...
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by Syrow Editorial Team | May 16, 2022 | Customer Care, Knowledge Base
Nearing the half yearly mark of 2022, we decided to take stock and find out if we’ve missed any CX trends that could make the rest of your year better. When business strategies require complete redefinition due to massive changes in consumer habits, usage and...
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by Syrow Editorial Team | May 14, 2022 | Knowledge Base
The idea of utilising information about your customers to make them feel understood, special and motivated, is not new. Most consumers are aware that companies collect, assess, sort and use their data, at any given opportunity, for business purposes. Yet, when a...
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by Syrow Editorial Team | Apr 25, 2022 | Customer Care
Patience is a virtue, no doubt, but when it comes to your customers, testing this virtue can cost you! Let’s find out why…. Delayed or a complete lack of response from your company, comes across as indifference towards the consumer. Even a repeated message on your IVR...
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by Syrow Editorial Team | Jan 27, 2022 | Knowledge Base
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for the past 16 years. It simply refers to a customer’s likeliness in recommending a company. As most of us are aware, it is easier to secure a customer’s loyalty...
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