Customer Care
CX In 2022 And What We Have Learnt So Far
Nearing the half yearly mark of 2022, we decided to take stock and find out if we’ve missed any CX trends that could make the rest of your year better.…
Knowledge Base
The Top Industries That Need Chat Support Services
Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to the 1970’s. That’s even before the internet entered the picture!…
Customer Care
How Real Time Customer Support is Driving Revenue
At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is getting shorter and if you snooze, you truly lose! Not…
Knowledge Base
Top Tips to Improve Customer Service in The Education Sector
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization, digitization, globalization and competition, Indian schools and colleges are now…
Knowledge Base
How Technology is Boosting Real Estate Customer Experience
Consumers have been pushed to rapidly accept digitization during the pandemic and Real Estate customers are a definite inclusion in this trend. This has resulted in Real Estate Developers utilizing…
Customer Care
4 Ways to Amplify Your Customer Experience on Social Media
Customers experience businesses via brands. And no platform in the digital age enables brands to speak to their audiences better than social media. A brand’s voice, values and messaging can…