by Syrow Editorial Team | May 16, 2022 | Customer Care, Knowledge Base
Nearing the half yearly mark of 2022, we decided to take stock and find out if we’ve missed any CX trends that could make the rest of your year better. When business strategies require complete redefinition due to massive changes in consumer habits, usage and...
more >
by Syrow Editorial Team | Feb 7, 2022 | Knowledge Base
Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to the 1970’s. That’s even before the internet entered the picture! Which is why consumers, across age groups and geographies, are familiar with chat support...
more >
by Syrow Editorial Team | Nov 24, 2021 | Customer Care, Knowledge Base
At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is getting shorter and if you snooze, you truly lose! Not only the current dispute or squabble, but possibly the prospect of sales, now or forever....
more >
by Syrow Editorial Team | Jun 20, 2021 | Knowledge Base, Tips
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization, digitization, globalization and competition, Indian schools and colleges are now acknowledging the importance of...
more >
by Syrow Editorial Team | May 25, 2021 | Customer Care, Knowledge Base
Consumers have been pushed to rapidly accept digitization during the pandemic and Real Estate customers are a definite inclusion in this trend. This has resulted in Real Estate Developers utilizing technology, especially AI, in innovative ways to enhance the entire...
more >
