by Syrow Editorial Team | Feb 5, 2021 | Uncategorized
The retail boom was as unprecedented as the global pandemic that hit our planet in the past year. Consumers rapidly adapted to the online shopping mode which began with essential items and has now grown to include almost every product or service. India’s e-commerce...
more >
by Syrow Editorial Team | Dec 10, 2020 | Uncategorized
Process Mapping is not new but as time goes by, the various process mapping software or tools keep improving to make businesses increasingly efficient. In the Customer Service sector, documents with graphic representations of work flow or model flow charts, known as...
more >
by Syrow Editorial Team | Dec 6, 2020 | Uncategorized
A fruitful conversation and a customer support ticket lie at the two ends of the customer experience management spectrum. Occasionally a raised ticket may be followed by a healthy conversation between a customer support agent and the complainant. A lot of customer...
more >
by Syrow Editorial Team | Nov 7, 2020 | Uncategorized
Customer Experience or CX is the driving force that holds the potential for businesses to leave their competitors behind. The quality of your CX affects your brand, product or service on multiple levels. It has, in fact, been proven that B2C companies who invest in...
more >
by Syrow Editorial Team | Oct 28, 2020 | Uncategorized
Live chat is a simple idea that has grown to play a vital role in today’s customer support sector. Live Chat Tools enable friendly and conversational pop ups on websites, to assist customers in real time. The modern consumer is an impatient one. He or she requires...
more >
by Syrow Editorial Team | Oct 14, 2020 | Uncategorized
Passion is an often misunderstood word. Due to its loose, somewhat vague labels, passion has been viewed to be the reason for much downfall and disappointment. This can only be overcome by understanding what passion actually is. By definition, passion can be...
more >
