by Syrow Editorial Team | Aug 11, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Values are the foundation for everything that your business represents. Business heads invest intellect and articulate core values with immense passion and pride. They give direction to the company and motivate employees. Ironically, more often than not, they rarely...
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by Syrow Editorial Team | Aug 5, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your business vision to life. But there’s still something keeping you up at night – The floodgates of customer support needs! In...
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by Syrow Editorial Team | Jul 28, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney Customer satisfaction is about how your customers feel about your brand or offerings. Customer loyalty, on the other hand, is the attitude that ensures your...
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by Syrow Editorial Team | Jul 22, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20% of its existing customers”. And according to the book Marketing Metrics, the probability of selling to an existing customer is 60-70%, but only 5-20% to...
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by Syrow Editorial Team | Jul 14, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great customer experiences? Does it even matter? Short answer: Yes, it does. Today’s customers...
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by Syrow Editorial Team | May 11, 2019 | Customer Care, Hiring
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for these services and have been for many years. But how does one understand or check how well-trained Customer Service teams are, especially when they...
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