by Syrow Editorial Team | Apr 13, 2022 | Customer Care, Tips
‘Empowerment’ is a key and oft used term in today’s times. It stems from a modern perspective that allows one to make their own decisions, without taking anyone else’s permission. It’s liberating, encouraging and triggers many advantages. When a customer support team...
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by Syrow Editorial Team | Dec 17, 2020 | Knowledge Base, Tips
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it responds to customer queries in real time, without any calls, emails, or communication of any kind, with a Customer Service Agent. The more...
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by Syrow Editorial Team | Oct 16, 2020 | Knowledge Base, Tips
Employee Skill Development and Training is considered to be an investment in your best company resources – people. Neglected areas of employee training and engagement have known to lead to a variety of problems such as employee attrition, office politics and low...
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by Syrow Editorial Team | Sep 8, 2020 | Knowledge Base, Tips
There has been a surge of companies hiring remote employees in recent times. The lockdown situation forced a large percentage of workers to stay at home while businesses needed to continue running. Work-from-home was a welcome change for many but as the months are...
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