by Syrow Editorial Team | Apr 25, 2022 | Customer Care
Patience is a virtue, no doubt, but when it comes to your customers, testing this virtue can cost you! Let’s find out why…. Delayed or a complete lack of response from your company, comes across as indifference towards the consumer. Even a repeated message on your IVR...
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by Syrow Editorial Team | Apr 9, 2022 | Knowledge Base, Tips
Social media has become a crucial support channel in these times. Customers prefer to interact with their brands through social platforms and social messaging apps. This is applicable to both positive, and not-so-happy instances. Customers basically like the...
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by Syrow Editorial Team | Dec 30, 2021 | Knowledge Base
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally, all customers prefer to be given immediate attention, especially if they are...
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