by Syrow Editorial Team | Sep 22, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Here’s how not to handle customer complaints: In 2018, a customer ordered three cartons of toilet paper from the world’s biggest e-retailer Amazon. Instead of charging the customer $90 for these cartons, Amazon tacked on a huge shipping charge of $7,455....
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by Syrow Editorial Team | Sep 15, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
The fundamental aim of establishing a contact center is to provide seamless resolutions to the customers. And to achieve this, it is essential to ensure that the callers get the suitable resolution as quickly as possible. Therefore, First Call Resolution (FCR) is an...
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by Syrow Editorial Team | Sep 8, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“A mistake is only a mistake if you don’t learn from it. Otherwise it is a lesson.” –Unknown Individuals make mistakes – and so do businesses. Even large, so-called professionally-run organizations have made some massive errors that caused chaos, damaged...
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by Syrow Editorial Team | Sep 1, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” –Richard Branson Does your organization believe in this approach? Do you make an effort to enhance employee experiences (EX), or do you...
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by Syrow Editorial Team | Aug 25, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Customers are the lifeline of your business. So naturally, you make every effort to acquire more customers. While there’s nothing wrong with this approach – indeed, new customers are essential for business continuity and competitiveness – you may be making one crucial...
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