Customer Care
Top-Rated Omnichannel Support :Syrow vs Westshore
Syrow vs Westshore BPO: Who Delivers the Greatest Omnichannel Customer Support? Today’s digital-native customers crave instant, frictionless, highly customized interactions anywhere. By email, live chat, voice, SMS, or social media,…
Customer Care
Customer Support: Evolution from Entry-level Role to a Great Career Option
In a very short time, customer support has come a long way – from a single phone number or email address, to contact centers with dozens, hundreds, or even thousands…
Customer Care
5 Reasons Why Studying Organizational Behavior is the Key to Business Success
Customer Care
Why Timely Responses Should be a Priority For Your Contact Center
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately in the first reply itself. 90% do not inform the…
Customer Care
The Importance of SaaS Customer Support in a Post-COVID World
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically increased the level of customer emotion and anxiety in service…
Customer Care
5 Reasons Cloud-Based Contact Centers are Gaining the Competitive Advantage
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud, such contact centers have plenty of advantages over non-cloud contact…
Customer Care
Why Listening to Customers is the Key to Your Organization’s Success
Here’s how not to handle customer complaints: In 2018, a customer ordered three cartons of toilet paper from the world’s biggest e-retailer Amazon. Instead of charging the customer $90 for…
Customer Care
How Does First Call Resolution Enhance Your Brand Image
The fundamental aim of establishing a contact center is to provide seamless resolutions to the customers. And to achieve this, it is essential to ensure that the callers get the…
Customer Care
What Are The Three Mistakes That Can Be Powerful Learning Opportunities
“A mistake is only a mistake if you don’t learn from it. Otherwise it is a lesson.” –Unknown Individuals make mistakes – and so do businesses. Even large, so-called professionally-run…
Customer Care
Are Your Employees Really Your Most Important Asset?
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” –Richard Branson Does your organization believe in this…