Customer Care
Royal Treatment for New Customers vs Rewards for Existing Customers
Customers are the lifeline of your business. So naturally, you make every effort to acquire more customers. While there’s nothing wrong with this approach – indeed, new customers are essential…
Customer Care
Is Your Organization Empathetic to Customers?
Is Your Organization Empathetic to Customers? Every successful call center knows that great customer experiences can garner customer loyalty, improve retention, and result in sustainable business growth. Now, “customer empathy”…
Customer Care
Do employees value organizational values? Bridge the gap!
Values are the foundation for everything that your business represents. Business heads invest intellect and articulate core values with immense passion and pride. They give direction to the company and…
Customer Care
Under and Over staffing can get your business at death’s door
Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your business vision to life. But there’s still something keeping you…
Customer Care
What Does Customer Loyalty Mean For Your Business?
“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney Customer satisfaction is about how your customers feel about your…
Knowledge Base
5 Ways to Go the Extra Mile with Customer Service
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20% of its existing customers”. And according to the book Marketing…
Knowledge Base
Why Pay For The Heads When You Can Gain From The Utilization?
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great customer experiences? Does…
Knowledge Base
It’s time you talk to your customer in their language, hope you’re doing it
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language. By assuming that your customers fully understand the language your…