by Syrow Editorial Team | Oct 27, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
In a very short time, customer support has come a long way – from a single phone number or email address, to contact centers with dozens, hundreds, or even thousands of employees. In the early days, a support role was considered a “starter job” because most people...
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by Syrow Editorial Team | Oct 21, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Syrow Podcast - Studying Organizational Behavior is the Key to Business Success /wp-content/uploads/2021/10/Syrow-Organizational-Behavior-Podcast.wav Organizational success doesn’t happen by fluke. The most successful businesses are those that focus on their customers...
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by Syrow Editorial Team | Oct 13, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately in the first reply itself. 90% do not inform the customer on receiving an email. Even worse: The average time to respond to customer...
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by Syrow Editorial Team | Oct 6, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically increased the level of customer emotion and anxiety in service calls, making a job that is hard for reps on a normal day far...
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by Syrow Editorial Team | Sep 29, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud, such contact centers have plenty of advantages over non-cloud contact centers. A cloud-based call center is an advanced...
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