Knowledge Base
How To Improve Your Response Rate
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally,…
Customer Care
How Does First Call Resolution Enhance Your Brand Image
The fundamental aim of establishing a contact center is to provide seamless resolutions to the customers. And to achieve this, it is essential to ensure that the callers get the…
Knowledge Base
Top Tips to Improve Customer Service in The Education Sector
Traditionally, our education system has been somewhat unaware and estranged from the concept of customer service. However, with increased privatization, digitization, globalization and competition, Indian schools and colleges are now…
Customer Care
What are the techniques involved in dealing with Disputes & Angry Customers?
Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that there are too many variables in running a successful venture,…
Why Saying ‘No’ Helps Build Great Customer Experiences
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’ however remains the same – to express assertion, gain respect…
Knowledge Base
How RPA Can Make Customer Service Advisors More Effective
The value offered by Robotic Process Automation is being realized by businesses globally. As an addition to their customer support systems, RPA drops costs and boosts customer service in multiple…