Customer Care
Syrow vs Hugo for Omnichannel Customer Support
Syrow vs Hugo for Omnichannel Customer Support: Who Provides More Value? Customer support has been transformed from a single-channel helpdesk to an omnichannel ecosystem in today’s hyper-connected era. Companies no…
Why 24/7 Live Answering Service with Syrow is a Game-Changer for Your Business
24/7 Live Answering Service: Enhance Customer Experience with Syrow’s Seamless Support Introduction Customers today want immediate responses—anywhere, anytime. Whether a basic product inquiry or a complicated technical problem, companies…
Customer Care
CX In 2022 And What We Have Learnt So Far
Nearing the half yearly mark of 2022, we decided to take stock and find out if we’ve missed any CX trends that could make the rest of your year better.…
Knowledge Base
How Utilising Customer Data Makes Buyers Feel Lucky!
The idea of utilising information about your customers to make them feel understood, special and motivated, is not new. Most consumers are aware that companies collect, assess, sort and use…
Customer Care
Why Customers Should Not Be Made To Wait
Patience is a virtue, no doubt, but when it comes to your customers, testing this virtue can cost you! Let’s find out why…. Delayed or a complete lack of response…
Knowledge Base
Are Net Promoter Scores Still Valid? Let’s Review
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for the past 16 years. It simply refers to a customer’s…
Customer Care
Redefining Customer Experience in the Modern Context
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market has experienced a series of drastic and unprecedented changes along…
Customer Care
Customer Support: Evolution from Entry-level Role to a Great Career Option
In a very short time, customer support has come a long way – from a single phone number or email address, to contact centers with dozens, hundreds, or even thousands…
Customer Care
5 Reasons Why Studying Organizational Behavior is the Key to Business Success
Customer Care
Why Timely Responses Should be a Priority For Your Contact Center
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately in the first reply itself. 90% do not inform the…