by Syrow Editorial Team | Mar 11, 2021 | Customer Care, Tips
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend on your customers and not keeping them happy can result in a failed or slow business. A comprehensive customer support system includes...
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by Syrow Editorial Team | Jan 8, 2021 | Customer Care, Tips
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the world are relying on the Voice of the Customer (VoC) to know exactly what he or she feels, thinks and is saying via every channel of...
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by Syrow Editorial Team | Dec 28, 2020 | Knowledge Base, Tips
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer experience. One way to excel in this regard is via intelligent data analytics that give you deeper insights into your customers so you can service...
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by Syrow Editorial Team | Dec 17, 2020 | Knowledge Base, Tips
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it responds to customer queries in real time, without any calls, emails, or communication of any kind, with a Customer Service Agent. The more...
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by Syrow Editorial Team | Nov 16, 2020 | Customer Care, Tips
Festivities have already begun with Diwali, Christmas and the New Year just around the corner. The online spending wave is on and losing customers during this time, could cost you more than any other time of the year. So, we’ve put together a checklist of things you...
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by Syrow Editorial Team | Nov 11, 2020 | Knowledge Base, Tips
Communicating with your customers is the best way to know exactly what they want and to get frank feedback. But did you know that customer support strategies can be created to even deliver the right messages directly to your customers? These messages can be altered to...
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