by Syrow Editorial Team | Jun 3, 2021 | Customer Care, Success Stories, Tips
The Hospitality sector is one of the worst hit in India and the world. The second wave has pushed some of the top hotel chains to shut shop. Cities most affected include Bengaluru, Mumbai and Pune. However, restaurants, shared accommodation set-ups and boutique hotels...
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by Syrow Editorial Team | May 16, 2021 | Customer Care, Tips
As the automotive industry changes, car companies are realizing the importance of top ranking CX in staying relevant and ahead of competition. Factors such as digitization, car hiring apps and increased traffic on the roads are affecting the sale of cars. Companies...
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by Syrow Editorial Team | Apr 25, 2021 | Customer Care, Tips
Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that there are too many variables in running a successful venture, each one independent of another. Inventory issues, product quality, e...
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by Syrow Editorial Team | Apr 21, 2021 | Knowledge Base, Tips, Uncategorized
In these times, the first step to enhancing a positive CX is, of course, to go digital. When your target customers, offerings, competitors and communities are all in one place (ie: the internet), it makes it easier to target, track, respond, evolve and measure CX....
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by Syrow Editorial Team | Mar 20, 2021 | Customer Care, Tips
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This idea is not entirely new, but it got major impetus during the pandemic, when businesses and brands had to deal with a barrage of customer...
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by Syrow Editorial Team | Mar 11, 2021 | Customer Care, Tips
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend on your customers and not keeping them happy can result in a failed or slow business. A comprehensive customer support system includes...
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