by Syrow Editorial Team | Apr 20, 2017 | Customer Care, Hiring, Knowledge Base
It is really important for any entrepreneur to hire the right Executive, especially when it comes to hiring individuals for calling. Different people have different perceptions about call centre executives. But it is the HR/Entrepreneur who needs to focus on certain...
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by Syrow Editorial Team | Mar 13, 2017 | Customer Care, Knowledge Base
You just cannot deny the fact that it is a monumental task to deliver excellent customer service to your clients. And this fact is true no matter which industry you’re in; be it healthcare, real estate, banking or ecommerce, your customers become your number one...
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by Syrow Editorial Team | Feb 21, 2017 | Knowledge Base, Tips
If you’re planning to setup an in-house call centre or have one already, you invariably deal with a lot of numbers, stats and metrics. These are crucial to dictate the performance and efficiency of your operations, and hence directly affect your overall customer...
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