by Syrow Editorial Team | Jan 14, 2022 | Customer Care, Tips, Uncategorized
As we ease into 2022, an analytical look back at 2021, throws light on some interesting facts about customers. You may know some of these trends while others may be new to you. Either way, we’ve identified 5 factors which were not so apparent in earlier years and...
more >
by Syrow Editorial Team | Jan 5, 2022 | Customer Care, Knowledge Base
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly making impressions about your brand. These perceptions keep changing and though this may sound tricky and impossible to control, it’s a factor that can...
more >
by Syrow Editorial Team | Dec 20, 2021 | Customer Care, Knowledge Base
Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and utilising communication strategies to mould consumer perceptions. Customer experience, on the other hand, is how your brand is felt by...
more >
by Syrow Editorial Team | Dec 15, 2021 | Customer Care, Knowledge Base
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market has experienced a series of drastic and unprecedented changes along the way. So, how has this impacted Customer Experience and the way we...
more >
by Syrow Editorial Team | Dec 4, 2021 | Customer Care, Knowledge Base
If we view the shipping industry for what it is, then we realise that it revolves around serving the end consumer, in the most efficient way. This makes it a formidable sector in the service industry. However, as soon as we talk about the service industry, customer...
more >
by Syrow Editorial Team | Nov 30, 2021 | Customer Care, Knowledge Base
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts can run out of exciting and positive ways to portray the right messaging. Added to which, the purpose of a bunch of...
more >
