by Syrow Editorial Team | May 20, 2019 | Customer Care, Tips
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor. The reasons for this, naturally, include all the benefits that international companies obtain by choosing to...
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by Syrow Editorial Team | May 11, 2019 | Customer Care, Hiring
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for these services and have been for many years. But how does one understand or check how well-trained Customer Service teams are, especially when they...
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by Syrow Editorial Team | May 8, 2019 | Customer Care, Tips
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report a grievance in limited ways. Today, it all depends on the nature, preference and demographics of a customer how they talk to you and more...
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by Syrow Editorial Team | Apr 11, 2019 | Customer Care
Customer Support has evolved in leaps and bounds. It had to… with e-commerce, and armchair shopping gaining such prominence. By 2021, it is estimated that 2.14 billion people worldwide will be purchasing almost everything online. Hence, every customer interaction that...
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by Syrow Editorial Team | Mar 25, 2019 | Customer Care
The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was coined. No one really knew or cared about job satisfaction a decade or so ago. But as soon as we discovered that such a thing existed, we also realized that...
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by Syrow Editorial Team | Mar 14, 2019 | Customer Care, Tips
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company. Today, factors such as social media and consumer awareness have catapulted Customer Support into a position of high importance. The best companies and...
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