by Syrow Editorial Team | Jan 8, 2021 | Customer Care, Tips
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the world are relying on the Voice of the Customer (VoC) to know exactly what he or she feels, thinks and is saying via every channel of...
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by Syrow Editorial Team | Dec 28, 2020 | Knowledge Base, Tips
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer experience. One way to excel in this regard is via intelligent data analytics that give you deeper insights into your customers so you can service...
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by Syrow Editorial Team | Dec 19, 2020 | Customer Care, Knowledge Base
Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign, missing out Customer Experience tools, will lead to an incomplete strategy. So, what do we mean by a Customer Experience strategy? Simply put, it’s a...
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by Syrow Editorial Team | Dec 17, 2020 | Knowledge Base, Tips
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it responds to customer queries in real time, without any calls, emails, or communication of any kind, with a Customer Service Agent. The more...
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by Syrow Editorial Team | Dec 10, 2020 | Uncategorized
Process Mapping is not new but as time goes by, the various process mapping software or tools keep improving to make businesses increasingly efficient. In the Customer Service sector, documents with graphic representations of work flow or model flow charts, known as...
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