by Syrow Editorial Team | Dec 30, 2021 | Knowledge Base
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with which your customer support team reacts to customer queries. Naturally, all customers prefer to be given immediate attention, especially if they are...
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by Syrow Editorial Team | Dec 22, 2021 | Uncategorized
When India’s most trusted and reliable shipping aggregator, Shyplite, partners with Syrow, a leading customer service outsourcing company in India, it’s great news for all e-commerce companies, big or small! As a shipping aggregator, Shyplite assists e-commerce...
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by Syrow Editorial Team | Dec 20, 2021 | Customer Care, Knowledge Base
Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and utilising communication strategies to mould consumer perceptions. Customer experience, on the other hand, is how your brand is felt by...
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by Syrow Editorial Team | Dec 15, 2021 | Customer Care, Knowledge Base
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market has experienced a series of drastic and unprecedented changes along the way. So, how has this impacted Customer Experience and the way we...
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by Syrow Editorial Team | Dec 8, 2021 | Knowledge Base
Real-time or live chat is preferred by more than 40% of consumers, who are seeking customer support assistance, across sectors. In case of instant responses to their quick queries, the number goes upto almost 80%! That’s – huge chunk of customers taken care of...
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