by Syrow Editorial Team | Jan 29, 2021 | Knowledge Base
CPaaS stands for ‘Communications Platform as a Service’ and is a vital tool used for a cloud-enabled omni-channel customer service method. In today’s digital shopping world, customers have the privilege to access multiple platforms for investigating, comparing,...
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by Syrow Editorial Team | Jan 23, 2021 | Customer Care, Knowledge Base
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies, across sectors. The theory differs to earlier beliefs about winning new customers. Both CX and acquisition lay in...
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by Syrow Editorial Team | Jan 15, 2021 | Customer Care, Knowledge Base
There are many theories out there on the right path to raise your CX Maturity levels. But they all basically mean the same thing – know the problems, fix them, address the entire mechanism and finally, optimize it all. As companies clamor to find solutions to...
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by Syrow Editorial Team | Jan 8, 2021 | Customer Care, Tips
VoC solutions are the latest and most efficient way to gauge a customer’s experience with your brand. Companies around the world are relying on the Voice of the Customer (VoC) to know exactly what he or she feels, thinks and is saying via every channel of...
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by Syrow Editorial Team | Dec 28, 2020 | Knowledge Base, Tips
If you’re looking for a unique differentiator to stand out from the crowd, grab the opportunity to upscale your customer experience. One way to excel in this regard is via intelligent data analytics that give you deeper insights into your customers so you can service...
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