by Syrow Editorial Team | Feb 24, 2022 | Customer Care, Hiring
Your frontline customer support agents are those employees that your customers interact with every time they approach your company. This could be for the purpose of gaining further information, resolving queries, expressing grievances or other such instances that...
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by Syrow Editorial Team | Feb 7, 2022 | Knowledge Base
Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to the 1970’s. That’s even before the internet entered the picture! Which is why consumers, across age groups and geographies, are familiar with chat support...
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by Syrow Editorial Team | Jan 27, 2022 | Knowledge Base
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for the past 16 years. It simply refers to a customer’s likeliness in recommending a company. As most of us are aware, it is easier to secure a customer’s loyalty...
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by Syrow Editorial Team | Jan 14, 2022 | Customer Care, Tips, Uncategorized
As we ease into 2022, an analytical look back at 2021, throws light on some interesting facts about customers. You may know some of these trends while others may be new to you. Either way, we’ve identified 5 factors which were not so apparent in earlier years and...
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by Syrow Editorial Team | Jan 5, 2022 | Customer Care, Knowledge Base
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly making impressions about your brand. These perceptions keep changing and though this may sound tricky and impossible to control, it’s a factor that can...
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