by Syrow Editorial Team | Jul 22, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20% of its existing customers”. And according to the book Marketing Metrics, the probability of selling to an existing customer is 60-70%, but only 5-20% to...
more >
by Syrow Editorial Team | Jul 14, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great customer experiences? Does it even matter? Short answer: Yes, it does. Today’s customers...
more >
by Syrow Editorial Team | Jul 7, 2021 | Clients, Customer Care, Knowledge Base, Tips
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language. By assuming that your customers fully understand the language your teams speak, you might be losing out on more opportunities than you can...
more >
