by Syrow Editorial Team | Sep 8, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“A mistake is only a mistake if you don’t learn from it. Otherwise it is a lesson.” –Unknown Individuals make mistakes – and so do businesses. Even large, so-called professionally-run organizations have made some massive errors that caused chaos, damaged...
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by Syrow Editorial Team | Sep 1, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” –Richard Branson Does your organization believe in this approach? Do you make an effort to enhance employee experiences (EX), or do you...
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by Syrow Editorial Team | Aug 25, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Customers are the lifeline of your business. So naturally, you make every effort to acquire more customers. While there’s nothing wrong with this approach – indeed, new customers are essential for business continuity and competitiveness – you may be making one crucial...
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