by Syrow Editorial Team | Sep 1, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” –Richard Branson Does your organization believe in this approach? Do you make an effort to enhance employee experiences (EX), or do you...
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by Syrow Editorial Team | Aug 25, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Customers are the lifeline of your business. So naturally, you make every effort to acquire more customers. While there’s nothing wrong with this approach – indeed, new customers are essential for business continuity and competitiveness – you may be making one crucial...
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by Syrow Editorial Team | Aug 18, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Is Your Organization Empathetic to Customers? Every successful call center knows that great customer experiences can garner customer loyalty, improve retention, and result in sustainable business growth. Now, “customer empathy” is also evolving as a competitive...
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