by Syrow Editorial Team | Aug 25, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Customers are the lifeline of your business. So naturally, you make every effort to acquire more customers. While there’s nothing wrong with this approach – indeed, new customers are essential for business continuity and competitiveness – you may be making one crucial...
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by Syrow Editorial Team | Aug 18, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Is Your Organization Empathetic to Customers? Every successful call center knows that great customer experiences can garner customer loyalty, improve retention, and result in sustainable business growth. Now, “customer empathy” is also evolving as a competitive...
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by Syrow Editorial Team | Aug 11, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Values are the foundation for everything that your business represents. Business heads invest intellect and articulate core values with immense passion and pride. They give direction to the company and motivate employees. Ironically, more often than not, they rarely...
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by Syrow Editorial Team | Aug 5, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your business vision to life. But there’s still something keeping you up at night – The floodgates of customer support needs! In...
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by Syrow Editorial Team | Jul 28, 2021 | Clients, Customer Care, Hiring, Knowledge Base, Tips
“Do what you do so well that they will want to see it again and bring their friends.” –Walt Disney Customer satisfaction is about how your customers feel about your brand or offerings. Customer loyalty, on the other hand, is the attitude that ensures your...
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